Nakoma Tennis Shop – Return & Exchange Policy

We want you to be confident with every purchase from the Nakoma Tennis Shop. If something isn’t right, here’s how we can help.

General Return Guidelines

  • All returns must be initiated within 30 days of purchase or delivery.
  • A valid receipt or proof of purchase is required.
  • Items must be new, unused, and unwashed, with original tags and packaging intact.
  • Items showing wear, damage, or missing packaging/tags will not be accepted.
  • Refunds are issued to your original payment method once your return is processed.

Footwear (Tennis Shoes)

  • Shoes must be in new and unworn condition and returned in their original box.
  • Do not use the shoe box as the shipping box—place it inside another package if returning by mail.
  • Shoes that have been worn, scuffed, or show court dust cannot be returned.
  • Clearance shoes are final sale and not eligible for return or exchange.

Apparel & Accessories

  • Must be unworn, unwashed, and unused with original tags attached.
  • For safety and hygiene reasons, worn or washed clothing and accessories cannot be returned.
  • Apparel items do not carry a manufacturer warranty.
  • Final sale apparel and accessories are not eligible for return or exchange.

Racquets & Paddles

  • Must be in new and unused condition with original plastic wrap still on the handle.
  • If the racquet was strung at our shop, the cost of the string is non-refundable.
  • Used racquets are not returnable.
  • When returning by mail, racquets and paddles must be packaged securely.
  • Warranty issues should be addressed through the manufacturer. Contact us for help with the process.

Drop Ship Items (If Applicable)

  • Items shipped directly from the manufacturer must be returned within 30 days of delivery.
  • Customer is responsible for return shipping and any restocking fees.
  • A Return Authorization (RA) must be requested before returning drop-shipped items.

Damaged or Incorrect Items

  • Please inspect your purchase upon receiving it.
  • If you receive an item that is damaged, defective, or incorrect, notify us immediately so we can resolve the issue.

Non-Returnable Items

  • Gift cards
  • Used or worn merchandise
  • Final sale or clearance items

Return Shipping

  • Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (damaged, defective, or incorrect items).
  • We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.

How to Start a Return

  1. Email us at admin@nakomatennisshop.com or call 608-210-3831 to initiate your return.
  2. If shipping your return, please send it to: Nakoma Tennis Shop
    4145 Country Club Rd
    Madison, WI 53711